Complaints

In the unlikely event that you are dissatisfied with the service provided by Al-Hijaz (Tours & Travels) Ltd, please write to our Customer Service as soon as possible at
Al-Hijaz (Tours & Travels) Ltd, Punjab House, 7 Balmoral Road, Forest Gate, London, E7 0NR
complaints@alhijaztoursandtravels.com
Al-Hijaz (Tours & Travels) Ltd strives to build strong, long-lasting relationships including and most importantly with our clients. In keeping with this, we view your comments, suggestions and concerns as matter of prime importance. We also recognise that a clients’ dissatisfaction is an opportunity for us to improve by enhancing our products and level of service.
The complaint will receive an impartial review to determine if we have acted fairly within our rights and have met
our contractual obligations. We will acknowledge your complaint promptly, and a full written response will be
provided within eight weeks of receiving the complaint.
If you are not satisfied with how your complaint has been handled or if you feel it still remains unresolved, you can
refer your complaint to ATOL.
ATOL Civil Aviation Authority, 45-59 Kingsway London, WC2B 6TE